Refund Policy

A legal disclaimer

Purple Pen Business Administration values your time and is committed to providing professional and efficient service. Please review our booking policy before scheduling a consultation or service appointment.

Scheduling Appointments

All consultations and service appointments must be scheduled in advance through our website, email, or direct communication.

Appointments are confirmed once you receive a confirmation notice.

Consultation Fees

Any consultation fees, retainers, or service deposits (if applicable) must be paid prior to the scheduled appointment unless otherwise agreed.

Rescheduling

Clients may reschedule appointments with at least 24 hours notice whenever possible.

We understand emergencies happen and will do our best to accommodate reasonable changes.

Cancellations

Appointments canceled with less than 24 hours notice may be subject to a cancellation fee or forfeiture of any deposit paid.

No Shows

Failure to attend a scheduled appointment without notice may require prepayment before future bookings are accepted.

Late Arrivals

If you are late to your appointment, your session may be shortened to respect other scheduled clients. Significant delays may require rescheduling.

Service Scope

Booking a consultation does not guarantee project acceptance. Services will begin only after mutual agreement on scope, pricing, and timeline.

Communication

Please ensure your contact information is accurate so we may confirm appointments and provide updates.

Contact Information

Purple Pen Business Administration
Birmingham, Alabama
Phone: 205-541-4631
Email: cecile@purplepenbusiness.com
Website: www.purplepenbusiness.com